After payment confirmation, Westlaven™ processes and dispatches paid orders within 7 business days. Business days generally exclude weekends and applicable public holidays.

Processing includes order review, product preparation, packaging, fulfillment coordination, and shipment handoff. Processing time is separate from carrier transit time.

For standard shipping to eligible United States destinations, delivery usually takes 10–15 business days after dispatch.

This is an estimated transit window rather than a guaranteed delivery date. Carrier operations, local delivery conditions, weather, peak-season volume, inspections, or other events beyond our reasonable control can affect timing.

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review names, street details, apartment or unit numbers, city, state, ZIP code, and contact information before submitting your order.

If you notice an error, contact service@westlaven.com promptly. We cannot guarantee that an address can be changed after fulfillment or shipment processing has begun.

Tracking information may be provided when available through the selected carrier or shipping service. Tracking events can take time to appear after shipment handoff, and some carriers do not scan parcels at every stage.

A carrier status indicating delivery may reflect delivery to the address, a safe location, a parcel locker, front desk, reception area, or another carrier-designated delivery point.

Transit delays can result from weather, transportation disruptions, customs or security screening where applicable, carrier backlogs, peak periods, local events, incomplete address information, or circumstances beyond our reasonable control.

If tracking has not updated for an unusual period, contact us and we can review the available shipment information.

If a parcel appears lost, arrives materially damaged, or contains an incorrect item, contact us as soon as reasonably possible at service@westlaven.com. Include your order number, relevant tracking details, and clear photographs of the item and packaging when damage or an incorrect item is involved.

We may need to coordinate with the carrier or request additional documentation before determining the appropriate remedy.

Orders returned because of an incorrect or incomplete address, repeated failed delivery attempts, refusal of delivery, or other customer-related delivery issues may require additional shipping costs before reshipment, where permitted by law. Any refund or return eligibility remains subject to our Return & Refund Policy and applicable consumer rights.

The 10–15 business day transit estimate above applies to standard U.S. shipping. If other destinations are offered at checkout, available shipping methods, costs, taxes, duties, and estimated timing may differ and will be subject to the checkout information and applicable law.

For shipping questions, email service@westlaven.com or call +86 13257918416. Customer Service Hours: 8:00 AM – 10:00 PM Daily.