Email: service@westlaven.com
Phone: +86 13257918416
Hours: 8:00 AM – 10:00 PM Daily

For an existing order, include your order number, the email used at checkout, and a concise description of the issue. For damaged or incorrect items, clear photos of the product and packaging can help us review the request.

Paid orders are processed and dispatched within 7 business days. Standard U.S. shipping usually takes 10–15 business days after dispatch.

Eligible return requests must be made within 30 calendar days after delivery. Contact us before sending any item back. Approved refunds are usually processed within 5–10 business days.

Do not send returns to our registered business address unless our support team specifically instructs you to do so.

Legal Company: Dongguan Cangyue Network Technology Co., Ltd.
Owner / Legal Representative: Liang Kaiwei
Business Address: Room 101, No. 19 Cixia Market Road, Dongcheng Subdistrict, Dongguan City, Guangdong Province, China

We may request additional information to verify an order or resolve a request. Keep relevant order confirmations, tracking records, photographs, and correspondence until the matter is resolved.