You may request an eligible return within 30 calendar days after the order is delivered. Requests received outside this period may be declined unless applicable law provides otherwise.

To qualify for a standard return, an item should generally be in substantially the same condition in which it was received, with original components and accessories included, and without damage caused by misuse, improper handling, alteration, or avoidable wear.

We may request photographs, packaging images, order details, or other reasonable information to assess eligibility.

Email service@westlaven.com with your order number, the item you wish to return, and the reason for the request. If relevant, include clear photographs.

Items sent without prior authorization may be delayed, misrouted, or ineligible for processing.

If your order arrives materially damaged, defective, or incorrect, contact us promptly. Provide your order number and clear photographs of the product, outer packaging, shipping label, and damage or discrepancy.

After review, we will determine an appropriate remedy consistent with this policy and applicable law, which may include replacement, return, refund, or another reasonable resolution.

Responsibility for return shipping can depend on the reason for the return and applicable law. For an eligible change-of-mind return, the customer may be responsible for return shipping where legally permitted. When we verify that we sent an incorrect item or that an item arrived with a qualifying defect or damage attributable to fulfillment, we will provide the appropriate remedy and return instructions.

Returned items may be inspected after receipt. We may verify condition, completeness, order identity, and the stated return reason. We will notify you when the return is approved, partially approved, or not eligible, subject to applicable consumer rights.

After a refund is approved, Westlaven™ usually completes its refund processing within 5–10 business days. Refunds are generally returned to the original payment method where supported.

After we complete processing, your bank, card issuer, payment provider, or wallet provider may require additional time to post the credit. This external posting time is outside our control.

Where appropriate and available, we may offer a replacement or exchange instead of a refund. Availability depends on stock, product condition, return reason, fulfillment constraints, and applicable law. We will confirm the available option during the return review.

Certain products can be non-returnable where permitted by law due to hygiene, safety, customization, final-sale status, or other clearly disclosed limitations. Any such restriction will be communicated where applicable before purchase or on the relevant product information.

Nothing in this policy limits any non-waivable statutory rights or remedies available to consumers under applicable law.

Email service@westlaven.com or call +86 13257918416. Customer Service Hours: 8:00 AM – 10:00 PM Daily.