Privacy Policy
This Privacy Policy explains how Westlaven™ collects, uses, discloses, retains, and protects personal information when you visit westlaven.com, place an order, contact us, or interact with advertising and analytics technologies.
Transparency
We explain the categories of information we collect and why we use them.
Service providers
We may share information with vendors that support checkout, fulfillment, security, analytics, and advertising.
Your choices
Applicable privacy rights, consent controls, and opt-out choices are described below.
1. Who controls your information
Westlaven™ is operated by Dongguan Cangyue Network Technology Co., Ltd., Room 101, No. 19 Cixia Market Road, Dongcheng Subdistrict, Dongguan City, Guangdong Province, China. For privacy questions or requests, contact service@westlaven.com.
2. Information we collect
Depending on how you use the store, we may collect or receive:
- Identifiers and contact details such as name, email address, phone number, billing address, and shipping address.
- Order and transaction information such as products purchased, order value, discounts, shipping method, returns, refunds, and order history.
- Checkout and payment-related information. Payment credentials are generally handled by Shopify and payment providers rather than stored directly by us in complete form.
- Device and internet information such as IP address, browser, device type, operating system, approximate location, cookie identifiers, advertising identifiers, referral source, and website activity.
- Browsing and commerce activity such as pages viewed, searches, products viewed, products added to cart, checkout activity, purchases, and interactions with advertisements.
- Customer support correspondence, reviews, feedback, and information you choose to provide.
- Fraud, security, and risk signals used to protect customers, orders, and the website.
3. How we use information
We may use personal information to operate and improve the store; process payments; fulfill, ship, return, and refund orders; provide customer support; send transactional communications; personalize website functionality; measure performance; prevent fraud and abuse; comply with legal obligations; maintain records; and, where permitted, support analytics, advertising, attribution, and marketing.
4. How we share information
We may disclose information to service providers and business partners that help us operate the store, including Shopify, payment processors, fulfillment and logistics providers, customer-support providers, analytics providers, fraud-prevention and security providers, professional advisers, advertising and measurement providers, and other vendors acting for legitimate business purposes.
We may also disclose information where required by law; to protect rights, safety, property, customers, or the public; in connection with a corporate transaction; or when you direct or consent to the disclosure.
5. AppLovin & advertising technology
For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/.
Depending on the AppLovin services and technologies enabled, information associated with advertising and measurement may include device or advertising identifiers, IP address, browser and device information, ad interactions, browsing or search activity, products viewed, cart or checkout activity, purchase activity, and related information described in AppLovin's privacy materials.
We use advertising technologies only as permitted by applicable law and subject to required user choices and consent.
6. Cookies, pixels, APIs & scripts
We and our service providers may use cookies, pixels, APIs, scripts, local storage, tags, and similar technologies for essential store functions, security, preferences, analytics, attribution, and advertising.
If AppLovin pixel, cookies, API, script, or other AppLovin website technology is enabled on our website, we intend to use a cookie banner or comparable consent mechanism where required that identifies relevant technologies and parties, obtains valid consent before non-essential processing where required, records and respects consent choices, and supports withdrawal or opt-out rights.
Blocking or disabling certain technologies can affect site functionality. Essential technologies may operate where legally permitted without optional consent.
7. Legal bases & consent
Where applicable law requires a legal basis, we process information based on performance of a contract, legitimate interests, compliance with legal obligations, consent, or another legally permitted basis. Where consent is required for non-essential cookies, targeted advertising, or similar processing, we seek consent before that processing and provide a way to change applicable choices.
8. Your privacy choices & rights
Depending on where you live, you may have rights to request access, correction, deletion, portability, or information about disclosures; to withdraw consent; or to opt out of certain targeted advertising, profiling, sale, or sharing of personal information. Rights vary by jurisdiction and can be subject to legal exceptions.
To submit a request, email service@westlaven.com. We may need to verify your identity and request details before completing the request.
Where legally required, browser-based or other recognized privacy-choice signals may be honored in accordance with applicable law and our technical capabilities.
9. Data retention
We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, tax, fraud prevention, legal compliance, dispute resolution, and enforcement of agreements. Retention periods can vary by information type and legal requirement.
10. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No internet transmission, storage system, or security measure can guarantee absolute security. Customers should protect passwords and avoid sending sensitive credentials through ordinary email.
11. International processing
Westlaven™ is operated from China and works with service providers that may process information in the United States and other countries. As a result, information may be transferred to, stored in, or processed in jurisdictions with different privacy laws. Where required, appropriate legal mechanisms and safeguards are used for international transfers.
12. Children
Our store is not intended for children who are below the age at which they can legally provide personal information or consent under applicable law. We do not knowingly seek to collect personal information from children in violation of applicable law. If you believe a child has provided information improperly, contact us.
13. Changes to this policy
We may update this Privacy Policy to reflect operational, legal, regulatory, or technology changes. The updated version will be posted on this page with a revised effective date. Material changes may be communicated by additional means where required.
Company Details
Westlaven™
Dongguan Cangyue Network Technology Co., Ltd.
Liang Kaiwei
Room 101, No. 19 Cixia Market Road, Dongcheng Subdistrict, Dongguan City, Guangdong Province, China
8:00 AM – 10:00 PM Daily
Privacy questions?
Email service@westlaven.com. Please describe the privacy request and the jurisdiction that applies to you.
This page describes Westlaven™'s privacy practices for the storefront and related customer interactions.